Scroll through our Frequently Asked Questions to find the answer to your questions.
Availability can differ by country. Some products launch earlier in certain regions based on local demand, distributor planning and sales strategy.
Use our Dealer Locator to find a dealer near you.Can’t find your country in our network? No problem. Many of our dealers ship internationally via their webshop. Simply select ‘Webshop’ and click through to explore their offer.
Moerman nv. is a manufacturer of professional window cleaning tools and we sell our product range (per box) through a dedicated distributor network. Our distributor sell our products per piece through their (physical) shop or online via webshop.
Find a dealer in your neighborhood.
The Product page on our professional window cleaning tools website shows all the latest and available products in our professional window cleaning tools range. It’s possible that a ‘new version’ is now available, that overruled the ‘old’ one. If this is the case, you will not find it anymore in our online product showcase.
You’re sure it’s a Moerman product and you’ve seen it in a shop with ‘Moerman’ brand but in other colors? We have two other product segments: floor cleaning tools and DIY / Household cleaning tools, you’ll find here what you’re looking for.
Please visit our Dealer Locator and find dealers in your neighborhood. If your country is not represented in our dealer network, don’t panic! We’ll have several dealers that send through their webshop, you can select ‘Webshop’ and click through to their website.
Please contact the dealer where you bought the tool with a complete description of the issue you are experiencing and pictures attached. Ask them to contact us for the resolution of the issue.
We announce new products through our distributors and official communication channels. Release dates can vary by country, so the most accurate information is always provided by your local dealer.
All Moerman products are listed on our website. To buy a product, please contact an authorized dealer or distributor in your region, as availability may vary by country.
Compatibility can vary depending on the product range, size, or generation. We recommend first checking the product name, dimensions, and compatibility information on the product page or packaging.
If you are still unsure, please contact your local dealer or distributor. They can help you identify the correct replacement part for your tool.
Spare parts are available through our authorized dealers and distributors. To order the correct part, contact your local dealer and share:
Yes. Many spare parts and accessories (such as rubbers, clips, handles, channels and small components) are available separately. Availability depends on your local dealer’s stock, so please contact an authorized dealer to order the part you need. If you are unsure which part fits your tool? Send a photo or product reference and your dealer will guide you.
The dealer where you purchased the product always handles the warranty process. Moerman does not deal directly with end users for warranty claims. Your dealer has a procedure to share the issue with us and will guide you through the steps.
Extra tip for customers: Always keep your purchase receipt and note the dealer’s contact details. This makes warranty claims quick and easy.
Your dealer will usually ask for:
Providing these details upfront will speed up the process.
All warranty requests, including replacement parts, must go through your dealer. The dealer will contact us if a replacement is needed. In some cases, we may send the part directly to you, but the process always starts with your dealer — not via the form on our website.
In Belgium, Moerman products have a 2-year warranty. Warranty periods may vary by country, as they depend on local consumer laws. If you are unsure about your region’s warranty period, please check with your dealer. Important: Warranty covers manufacturing defects, not normal wear and tear or misuse.
If your Moerman tool is broken or defective, please contact the dealer where you purchased the product. Dealers are our first point of contact for warranty and service issues. If your dealer cannot help, let us know! In most cases, the dealer will reach out to us directly to find a suitable solution. This way, your dealer stays informed and can assist you better in the future.
Yes! Your Moerman dealer can help you choose the right tools for your needs. From standard tools to our high-end professional range, Moerman offers a wide variety of products for all window cleaning requirements. Your dealer will guide you to the best solutions for your business.
Find your nearest Moerman dealer for personalized advice and product availability.
If there is no dealer in your country, contact us and let us know where you buy your products today so we can check if there is a possibility of coming to you with our Moerman tools.
A great place to start is with one of our Moerman Starter Kits. The 5-in-1 and 7-in-1 kits are popular choices for beginners and include the essential tools needed for professional window cleaning.
In the USA, the 9-in-1 Starter Kit is available instead of the 7-in-1 kit.Availability may vary by country, so we recommend checking with your local dealer or distributor for the options available in your market.
Many Moerman tools are designed to fit industry-standard poles and accessories.However, compatibility with other brands may vary depending on the product type, size, and connection system.
Yes. We share product tutorials, setup tips, and how-to videos through our official channels.Visit our social media pages or YouTube channel to find the guidance you’re looking for.
Each generation includes performance improvements based on feedback from professional window cleaners. For the most currently available models, we recommend checking our website, blog devision or contacting your dealer.
If you encounter difficulties when submitting a request, please contact Moerman via the website contact form so our team can assist you.
Information submitted through the Quote Request process is shared exclusively with the selected dealer for the purpose of responding to the inquiry. Data is processed in accordance with applicable data protection regulations.
No. The Quote Request functionality is part of Moerman’s ongoing investment in supporting its dealer network.
No. Submitting a Quote Request is non-binding. It allows the selected dealer to provide pricing and further information.
No. Moerman does not sell products directly through its website. The Quote Request feature is not an e-commerce checkout, but a lead generation tool connecting end users with local dealers.
Users can browse products on moerman.com and add selected items, including quantities, to their quote request, similar to a shopping cart. Once their selection is complete, they choose their preferred dealer via the Dealer Locator and submit the request. The selected dealer receives the complete overview, including contact details and product information, for follow-up.
This update reflects our commitment to actively supporting our dealer network. By transforming website traffic into structured quote requests, we help create concrete business opportunities while simplifying the process for end users.
The Quote Request feature allows professionals to select products on moerman website and submit a structured inquiry directly to their preferred Moerman dealer. It combines product selection with direct dealer contact in one streamlined process.
Response times may vary depending on the dealer. If you do not receive a reply within a reasonable timeframe, you may contact Moerman for assistance.
No. Moerman does not display pricing online. All quotations and commercial terms are handled directly by local dealers.
Each Quote Request is sent to one selected dealer. If you wish to contact additional dealers, you can submit separate requests.
Once submitted, a Quote Request cannot be edited through the website. If changes are required, please contact the selected dealer directly to update your inquiry.
No. Submitting a Quote Request is completely non-binding. It simply allows you to receive pricing information and further clarification from the selected dealer.
Your chosen Moerman dealer will respond directly to you. Moerman does not provide quotations or pricing information.
Browse products on our website and add the desired items, including quantities, to your Quote Request, similar to a shopping cart. Once your selection is complete, select your preferred dealer via the Dealer Locator and submit your request. Your inquiry will then be sent directly to that dealer.
After submission, your selected dealer will review your product selection and contact you directly to provide pricing, availability, and further details. All communication regarding your quote will take place between you and the dealer.
While the feature is intended for professional use, dealers remain responsible for assessing incoming inquiries. If structural issues arise, please inform Moerman so improvements can be evaluated.
The Quote Request feature is designed to support dealers. Moerman may review overall system performance to ensure functionality and user experience.
If a request is received outside your service area, we recommend contacting the customer to clarify. If needed, Moerman can assist in guiding the customer appropriately.
A Quote Request is submitted to one selected dealer at a time. If a user wishes to contact additional dealers, a separate request must be submitted.
The end user selects their preferred dealer directly via the Dealer Locator. The system does not automatically assign or rotate requests.
Yes. Dealers are responsible for following up on incoming requests. Timely and professional communication is essential to maximize conversion potential.
No. A Quote Request is an inquiry, not a confirmed order. Dealers remain fully responsible for contacting the customer, providing pricing, and converting the opportunity into a sale.
Each request contains:
– Contact details of the end user – Company information (if provided) – Selected products – Requested quantities – Additional comments
When a user selects your company in the Dealer Locator and submits a Quote Request, you will receive the inquiry directly via the email address linked to your dealer profile.
We work with multiple distributors and exclusive distributors per country. General terms and conditions to comply with can be requested to our sales department. Add full contact details (address, phone number, email, etc.) and please include:
Check the ‘New customer requirements’ below, applicable for new distributors from North America only. If you can relate, send your company information (address, phone number, email, etc.) to our sales manager, he will get back in touch with you.
New customer requirements:
Yes! A digital product catalog is available through our Download section on the website.
You can check our Download page to find the latest product leaflet and the most useful Moerman branding files. These files are available for everyone. If you’re an official distributor of Moerman window cleaning products, you’ll get access to more marketing materials through a shared folder. Please contact our marketing department to request your access.
Your question is very specific and you didn’t find the answer? Be sure to contact your reseller first if it’s about our products. Let us know if you didn’t find your answer and we’ll get back to you as soon as possible.
Moerman NV - HQ
info@moermangroup.com
Moerman Americas Inc.
info@moermanamericas.com
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This was live on Tuesday 2nd April 2019 on Facebook.
Window cleaners from all over the world are here! - UK - Germany - Denmark - France - Belgium - USA
Check out our team, our best singing talent! :-)
Various product updates to improve existing tools with yearly new product releases.
Products tested by window cleaners worldwide to get feedback and improve usability.
Continuous check and quality control of product materials related to reliability and dependability.
Optimized production quantities to ensure measured price-quality.
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